MicroTech recently received confirmation of its successful International Organization for Standardization (ISO) 20000 annual surveillance audit resulting in zero non-conformities and an unconditional approval for continued registration. The audit report highlighted “continual improvements in the company’s IT service management (ITSM)” with a majority of the processes noted as “significantly enhanced” since the previous surveillance audit.
ISO 20000 is the first worldwide ITSM standard put into place. It’s based on Information Technology Infrastructure Library (ITIL) framework, or in other words, the best practices for ITSM. ISO 20000 enforces these best practices which helps businesses operate more effectively.
“This was truly a Team effort,” remarked John Olsen, MicroTech’s Director of Information Management (DoIM), “with the IT office and the QA department codifying our continuous improvement initiatives and key processes.”
CIO.com reported on this worldwide standard and what it means to the IT community. In the article, Steve Robinson, the Manager of Kinetic IT (one of Australia’s ITSM consulting and solutions firms), explained what ISO 20000 represents. He said, “Adopting an international standard such as ISO 20000 allows organizations to prove themselves on the global stage; it shouts ‘we deliver great service, and can prove it.”
And MicroTech does exactly that with a multitude of other well-earned certifications and ratings, i.e. ISO 9001: 2008 and CMMI Maturity Level 3.