MicroTech operates the MicroTech Technical Assistance Center (MTAC) on a 24-by-7 basis, providing Tier I and II support directly to customers. The MTAC is a fully functional, operational technical assistance center which acts as the single point of contact for all support functions for MicroTech customers.
The MTAC is equipped with specialized tooling and lab support systems designed for remote diagnostics, testing and direct network access where applicable. Our highly trained video and network engineers are available for end user and field engineer technical support. Support provided through the MTAC includes Help Desk phone support, preventative maintenance, diagnosis, repair, parts replacement and loaner components, and field engineer dispatch.
MicroTech Technical Assistance Center:
- Mean Time to Repair of Less Than 1 Hour
- Tier I and II Support
- 24x7x365 Support Available
- Software Upgrades
- Next Day Parts Replacement
- Preventative Maintenance
- Onsite Support
- Escalation Procedures
- Maintenance Documentation/Database