Professional Capabilities

The MicroTech team of professionals can boast of decades of experience in the Federal space, in the Information Technology realm. Solving complex business challenges is our passion. And our Quality Management Systems standards have always been a top priority. Through this commitment to quality, MicroTech reached an elite, international QMS level unsurpassed by emerging businesses. MicroTech is ISO 20000 certified — the first worldwide IT service management standard — and ISO 9001:2008 certified, and ITIL® management qualified. That level of quality is translated over to the professional services that MicroTech can provide to you.

ITIL® is a registered trade mark of the Cabinet Office.

MicroTech has a history of providing reliable, high-quality and customer-driven Systems Acquisition Management and Planning support that consistently delivers innovative technology, technical service solutions and excellent customer service.

We have a proven record of accomplishments and a long list of repeat clients who rely on MicroTech’s consistent record of delivering solutions on time, within budget, and at the highest quality standards possible.

Transferring knowledge throughout the lifecycle of a project — from initiation production to project completion — is a critical success factor for knowledge management and business intelligence programs.

MicroTech develops a comprehensive sustainment knowledge transfer plan with efficient documentation of all activities, work products, and deliverables. We include legacy information which enables the knowledge transfer activities required for outstanding customer support.

Everything is effectively documented, which also serves a secondary purpose in the event a resource leaves or is removed from the project. This documentation serves as a ready reference library when transitions are necessary, as well as offers the users as a knowledge transfer tool long after the project is complete.

MicroTech offers customized Business Process Redesign, based on Quality Management System standards. With certifications in ITIL®, ISO 20000 Information Technology Service Management, ISO 9001:2008 Quality Management Systems, and CMMI Maturity Level 3, our approach is less risky to the implementation and adoption of incorporating these standards by improving customer return on investment (ROI) and operation consistency.

The MicroTech Approach:

  • Process design to align with business goals and objectives
  • Assessment in planning the implementation
  • Industry validation of best practices based on the customer environment
  • Audit support and training
  • Development of service level agreements, program monitoring and measurements
  • Providing highly trained and skilled staff with subject matter expertise

ITIL® is a registered trade mark of the Cabinet Office.

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